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This cookie policy is dedicated to visitors of our digital spaces including websites, apps, and other platforms. It outlines our practices regarding the use of cookies. In this document, ‘we’ and ‘our’ refer to SILA GROUP EDU, the entity behind this platform.
Understanding Cookies
Cookies are essential for virtually all websites to function effectively. They are small text files placed on users’ devices to collect basic user information. These cookies enable websites to recognize their users on future visits or permit other specified websites to recognize these users for certain purposes. Cookies serve various functions, enhancing your web experience by remembering your preferences on frequently visited sites, storing your user ID, and facilitating smoother page navigation. They also gather data to identify browsing behaviors and estimate user location, improving service. Additionally, websites might include ‘web beacons’ (or ‘clear gifs’) that collect minimal data, such as a cookie ID, time stamp, and the page location. These beacons, including those placed by third-party advertisers, track campaign effectiveness without collecting personal details.
Usage of Cookies
We utilize various cookies for different reasons, primarily to monitor our performance and offer content tailored to your preferences, enhancing your site experience. Our cookies enable features like user registration and commenting, and help us determine site visitor volume and engagement duration.
Cookie Types and Usage
Cookies fall into two categories:
- Persistent Cookies: Remain on your device for a predetermined duration and activate each time you visit the originating website.
- Session Cookies: Temporary cookies that link a user’s actions during a browser session, which starts upon opening and ends upon closing the browser, deleting all session cookies.
Cookies perform four main functions:
- Strictly Necessary Cookies: Vital for website navigation and usage of its features, like registration or shopping carts.
- Performance Cookies: Collect non-personal data for statistical purposes on website usage to enhance user experience.
- Functionality Cookies: Remember user preferences, usernames, and regions, offering personalized services like weather updates or traffic news.
- Targeting/Advertising Cookies: Not explicitly mentioned but implied to tailor and measure the effectiveness of advertising campaigns.
Examples of our cookie use include setting unique identifiers for analytical purposes, enabling registered user sign-in, collecting website usage data for improvement, and storing user preferences for a personalized experience.
Managing Cookies
Be aware that deleting or blocking cookies can lead to lost preferences and reduced website functionality. While most browsers accept cookies by default, settings can be adjusted to erase cookies, block specific types, or manage cookie notifications. For browser-specific cookie settings, refer to the preferences menu of your browser, accessible through the following links for more information:
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
Refund Policy
- Eligibility: Refunds are available for courses if requested within 14 days of the purchase date. This period allows customers enough time to review the content and decide if it meets their expectations.
- Process: … If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 days.
Exchange Policy
- Eligibility: Given the digital nature of our products, we offer course exchanges within 14 days of the original purchase date. This allows customers to switch to a course of equal value if they find their initial choice is not what they expected.
Cancellation Policy
- Eligibility: Orders for courses can be canceled within 24 hours of placement without any charge. This short window reflects the immediate access provided to course materials upon purchase.
Warranty Policy
- Coverage: Given the unique nature of online courses, the concept of a warranty differs from physical products. Instead, we guarantee access to the course materials for [insert warranty duration, e.g., “the lifetime of the course” or a specific number of years] from the purchase date. This ensures you have ample time to complete the course at your own pace.