Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Sila Group EDU LLC, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Sila Group EDU LLC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Sila Group EDU LLC and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and Acceptable Use
All Content included on the Website, unless uploaded by Users, is the property of Sila Group EDU LLC, our affiliates, or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the site without the owner’s prior written permission.
You may, for your own personal, non-commercial use only, do the following:
- Retrieve, display, and view the Content on a computer screen.
- Print one copy of the Content.
You must not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any Content without the written permission of Sila Group EDU LLC.
Prohibited Use
You may not use the Website for any of the following purposes:
- In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website.
- In any way which is harmful, unlawful, illegal, abusive, harassing, threatening, or otherwise objectionable or in breach of any applicable law, regulation, or governmental order.
- Making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.
Registration
You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.
Availability of the Website and Disclaimers
Any online facilities, tools, services, or information that Sila Group EDU LLC makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility, and satisfactory quality. Sila Group EDU LLC is under no obligation to update information on the Website.
Whilst Sila Group EDU LLC uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, and their computers. Sila Group EDU LLC accepts no liability for any disruption or non-availability of the Website. Sila Group EDU LLC reserves the right to alter, suspend, or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.
These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then-current version. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements, or agreements that might have taken place in relation to the terms and conditions.
Fees
Programme fees include instruction, all seminar materials, refreshments, and transport from and to the airport served during the entire seminar, but not hotel accommodation.
Method of Payment
The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/sponsor.
Cancellation / Substitution
If you are unable to attend the training course which you have booked, you have three options: (Your decision needs to be sent to us in writing prior to the course)
- Send a substitute in your place: Someone else from your organisation can attend in your place, however, notification of this needs to be sent to Sila Group EDU LLC beforehand.
- Transfer to another course: This can be done two weeks or more before the date of the original course. You are unable to transfer to another course less than two weeks beforehand. The course to which you transfer has to be within the next 8 months, and you are only able to transfer your booking once. If there is no attendance at a transferred booking, then no refund will be granted.
- Receive a refund: The amount refunded will depend on when you confirm you are no longer able to attend the course and request a refund. The table below states the percentage of the training course cost that will be refunded to you depending on the number of days’ notice given
Refrain from Completing the Course
The participant’s failure to attend all or part of the course for any reason after the start date does not give him/her the right to request any refund of all or part of the fees paid or due.
Cancellation Due to Adverse Weather or Other Unforeseen Circumstances
In the event of adverse weather conditions or other unforeseen circumstances, we offer three options for the participant to select one from (according to participant preference):
- We will endeavour to reschedule the course or if the rearranged date is unsuitable, delegates will be offered a free charge transfer to the new course date.
- Providing a digital session instead.
- A 50% refund of the course fees.
Supplementary Sessions
Suppose any course or part of it does not meet the participants’ expectations. He/She has the right to send an email explaining the reasons. We will review this and will be obligated to provide free make-up (supplementary) sessions online with a specialized trainer so that the participant achieves the expected benefit.
Hotel Accommodation
Is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for participants wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the start of the program. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply.
Force Majeure
Any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue, or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments.
Please Note: Fees, dates, and speakers are subject to change. Sila Group EDU LLC’s liability is limited to reimbursement of paid programme fees.
Explanation of the Points Raised in the Query
- Return and Refund Policy – Packaging Explanation:
- The statement “Items must be returned in their original condition and packaging” typically applies to physical products that need to be shipped back in the same condition and packaging they were received in. Since your courses are not physical items but likely digital or in-person training sessions, the term “packaging” is indeed ambiguous in this context. It may have been included as a standard clause but doesn’t directly apply here. To clarify, you could revise this section to reflect that, in the case of courses, “original condition” refers to the user’s initial access status, and since there is no physical packaging, this requirement doesn’t apply.
- The statement “Items must be returned in their original condition and packaging” typically applies to physical products that need to be shipped back in the same condition and packaging they were received in. Since your courses are not physical items but likely digital or in-person training sessions, the term “packaging” is indeed ambiguous in this context. It may have been included as a standard clause but doesn’t directly apply here. To clarify, you could revise this section to reflect that, in the case of courses, “original condition” refers to the user’s initial access status, and since there is no physical packaging, this requirement doesn’t apply.
- Timeline Discrepancy for Refunds:
- The discrepancy between the timeline of a refund in the Terms and Conditions (7 business days) and the Privacy Policy (7-10 days) is likely due to a difference in language used, or perhaps the policies were updated at different times. To address this, you should harmonize these timelines across both documents. A single timeline—such as “within 7-10 business days”—should be used to avoid confusion. The 7-10 day range is likely included to account for variations in processing times across different payment providers or banks.
Recommended Actions:
- Clarify the “Packaging” Requirement:
- Modify the Return and Refund Policy to better align with the nature of your products (courses). You might state: “Since our courses are delivered digitally or in person, the requirement to return items in their original packaging does not apply. However, requests for refunds must be made before accessing or attending the course to maintain eligibility for a refund.”
- Modify the Return and Refund Policy to better align with the nature of your products (courses). You might state: “Since our courses are delivered digitally or in person, the requirement to return items in their original packaging does not apply. However, requests for refunds must be made before accessing or attending the course to maintain eligibility for a refund.”
- Align Refund Timelines:
- Update both the Terms and Conditions and Privacy Policy to reflect a consistent refund timeline. If necessary, explain the variation by indicating that “Refunds are typically processed within 7 business days, but depending on your payment provider, this may take up to 10 business days.”